bet222's Privacy Policy

1. Information Collection — What Types of Information We Collect

bet222 collects various types of information to run its services properly. This information comes primarily from two sources — what you provide directly, and information generated automatically through your use of the platform.

1.1 Information You Provide

• Full name, date of birth, and gender provided at registration.
• Contact details: mobile number and email address.
• Identity verification documents: National ID (NID) or passport information.
• Financial transaction details: records of deposits and withdrawals made through bKash, Nagad, Rocket, or Upay.
• Content of communications made with the support team.

1.2 Automatically Collected Information

• IP address and device identifier information.
• Browser type, operating system, and device type.
• Login time, location (approximate geographic data), and session duration.
• Information collected through cookies and similar tracking technologies.
• Logs of betting and gaming activity.

2. Use of Information — Why It Is Used

Collected information is used for the specific purposes listed below. bet222 never uses personal information for unnecessary or unauthorised purposes.

3. Information Sharing with Third Parties

bet222 does not sell your personal information. However, in certain situations it may be necessary to share information with trusted partners.

3.1 Service Providers

Relevant information may be shared with third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners may only use the information for the designated purpose and are legally bound to maintain confidentiality.

3.2 Legal Obligations

In response to legal orders or demands from relevant authorities, we may be required to provide necessary information. In such situations, sharing information is beyond our control.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. Users will be notified in advance in such situations.

4. Data Protection and Security Measures

To ensure the protection of your information, bet222 has adopted technical and administrative security measures in line with industry standards.

4.1 Encryption and Technical Protection

• All data transmissions are protected by SSL (Secure Socket Layer) encryption.
• Stored information is kept in encrypted databases.
• Passwords are never stored directly — only in hashed form.
• Regular security audits and penetration testing are conducted.

4.2 Administrative Measures

• Access to information is restricted to only the staff who need it.
• Staff receive regular training on privacy and data protection.
• Non-Disclosure Agreements (NDAs) are in place with third-party service providers.

4.3 Response to Data Breaches

If a data breach occurs, we will notify affected users as soon as possible and take appropriate steps to limit the damage. However, no system on the internet is 100% secure — users are asked to keep this in mind.

5. Cookies and Tracking Technologies

bet222 uses cookies and similar technologies to run the platform smoothly and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and basic platform functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytical Cookies: To analyse platform usage — the data collected is anonymised.

5.2 Cookie Controls

You can go to your browser settings and disable cookies other than essential ones. However, disabling certain cookies may limit some features of the platform.

6. Data Retention Period

bet222 does not retain your information longer than necessary. The retention period depends mainly on the purpose of the data and legal requirements.

• Account Information: For as long as the account is active and, after closure, for the period required by law.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Communication Logs: Retained for a reasonable period after the issue is resolved.
• Marketing Consent: Until you withdraw your consent.

If you request account closure, your core information is deleted, though some information may be retained for a specified period due to legal obligations.

7. Your Rights Over Your Information

As a bet222 user, you have the following rights regarding your personal information.

To exercise these rights, please contact us through the support team. To learn more about our team, values, and commitments, visit the About Us page.

8. International Data Transfers

Although bet222 primarily serves users in Bangladesh, for technical reasons information may occasionally be stored or processed outside Bangladesh. In such cases, it is ensured that adequate data protection measures are in place in the destination country.

Before sharing information with third parties, their security standards are verified and protection is ensured through agreements.

9. Protection of Minors

All bet222 services are for people aged 21 or above only. We do not knowingly collect any information from those under 21.

An age verification process is followed at registration. If a minor attempts to open an account, that account is immediately closed and the related information is deleted.

To read our detailed position on responsible betting and safe gaming, visit the Responsible Gaming page.

10. Third-Party Services and Links

The bet222 platform may sometimes reference third-party services. These third parties have their own privacy policies and bet222 has no control over them.

Payment gateway services (such as bKash or Nagad) follow their own privacy policies. Information collected by these services during a transaction falls under their own policies.

11. Changes to This Policy

This Privacy Policy may be updated from time to time due to business needs, technical changes, or legal obligations. For significant changes:

• A clear notice will be posted on the platform.
• A message may be sent to your registered email.
• The "Last Updated" date at the top of this page will change.

Continuing to use the platform after changes are made will be considered as consent to the new policy. You are therefore advised to check this page regularly.

To learn more about this policy or general terms, you can visit our Frequently Asked Questions (FAQ) section.

12. Contact and Complaints

For any questions, requests, or complaints about this Privacy Policy, please contact the bet222 support team. Our team is available seven days a week, twenty-four hours a day to assist in both Bengali and English.

• Immediate assistance is available through the platform's live chat.
• You can send detailed requests or complaints by email.

For data protection requests, proof of identity may be required for verification. Such requests are typically resolved within 30 business days.